FAQ

We are committed to providing clear and accurate information, which is why we created this space to answer your questions. If you still have questions, please do not hesitate to contact us, call our toll-free number or visit one of our branches.

What is a pawn loan, and who can apply for it?

A pawn loan is a financing solution secured by an asset handed over for appraisal and safekeeping. It is designed for individuals seeking immediate liquidity without having to sell their items.

How is the valuation conducted, and what influences the value?

The appraisal is conducted in person at the branch by a specialized appraiser. It takes into account factors such as the type of item, weight, condition, materials, market rates, and potential commercial value.

What are the conditions, commissions, fees, and timeframes?

Conditions depending on the asset being appraised and the approved amount. Before the agreement is finalized, the applicable costs, term, and conditions are always clearly presented. For more information, please consult the "Transparency" section in the footer.

What documents are required for the loan?

To obtain a loan, it is necessary to present an identification document, such as a citizen card, passport, or residence card and proof of address.

How can I find out the loan value of my items?

To find out the value of your loan, visit one of our branches with your items. The appraisal is performed immediately and without obligation.

What happens if the precoius assets are not reedemed?

If redemption does not occur within the scheduled timeframe and no renewal takes place, the contractual mechanisms provided for such a scenario shall apply, in accordance with applicable legislation.

How long does loan approval take, and when will the funds be available in my account?

Loan approval is granted to the customer immediately. The funds become available right away, in cash (withinh the law limits) ore by bankk transfer.