Accessibility Statement
Pignus – Crédito Económico Popular S.A. (CEP) is committed to ensuring that its website is accessible to the widest possible range of users, regardless of their abilities or the technologies they use to access its content. To this end, CEP is implementing the necessary measures to ensure that its website complies with the requirements of the European Accessibility Act (EAA), the Web Content Accessibility Guidelines (WCAG) 2.1, and the applicable national legislation. This Accessibility Statement applies to the website https://cepopular.com (hereinafter referred to as the "Website").
Accessibility Implementation Status
The Website is currently undergoing assessment and progressive adaptation to meet digital accessibility requirements and has not yet been subject to a comprehensive accessibility audit. At the same time, accessibility improvements are being implemented progressively, in accordance with the recommendations of the Web Accessibility Initiative (WAI) and internationally recognised best practices. As part of this process, the documents made available on the Website are also being assessed for compliance with the WCAG 2.1 requirements. Whenever technically appropriate, these documents will be converted into web pages in order to provide a higher level of accessibility and a more inclusive user experience. Some documents are still undergoing adaptation and technical validation. However, the content that has already been converted into web pages complies with the applicable accessibility requirements and has achieved the highest accessibility rating in the assessments carried out. CEP will continue this process of continuous improvement until all content made available on the Website has been adapted. This Accessibility Statement will be reviewed and updated following the completion of the accessibility audit and the implementation of any corrective measures deemed necessary.
Feedback and Contact
CEP values users' feedback as part of its commitment to the continuous improvement of the accessibility of its Website. If you encounter any difficulty accessing any content, functionality or service available on the Website, or if you wish to report an accessibility issue, please contact us at: info@cepopular.com
To help us process your request efficiently, please provide, whenever possible:
The website address: https://cepopular.com;
The exact URL of the page concerned;
A clear description of the issue encountered;
The web browser and operating system used;
Any assistive technology used (for example, NVDA, VoiceOver or another screen reader).
We are committed to reviewing all communications received and responding as promptly as possible.
Complaints and Escalation
If you believe that the response provided by CEP is unsatisfactory, or if you have not received a response to your accessibility-related communication, you may escalate the matter by contactingus at: compliance@cepopular.com
CEP remains committed to continuously improving the accessibility of its Website and to providing an inclusive digital experience that enables all users to access its content and services on an equal basis.
Reporting Discrimination
Pursuant to Article 13(1) of Decree-Law No. 83/2018 of 19 October, where a person with a disability is treated less favourably than another person in a comparable situation, constituting a discriminatory practice as provided for under Article 4 of Law No. 46/2006 of 28 August, that person may lodge a complaint in accordance with the procedures established by Decree-Law No. 34/2007 of 15 February. The National Institute for Rehabilitation, I.P.(Instituto Nacional para a Reabilitação – INR, I.P.) provides a dedicated form for reporting discrimination, forwarding complaints to the competent authorities. The INR, I.P. also publishes an annual report on the implementation of Law No. 46/2006 of 28 August, which prohibits and sanctions discrimination on the grounds of disability or increased health risk.